Assessment Methodology for Customer and Employee Satisfaction with Digital Technologies and Bank Services
https://doi.org/10.35596/1729-7648-2024-30-3-5-13
Abstract
A methodology for assessing customer and employee satisfaction with digital technologies and bank services is proposed. The methodology includes indicators and evaluation criteria, questionnaires for surveying clients and bank employees. Formulas for calculating key indicators based on data obtained in survey questionnaires are provided. Approaches to verbal assessment of the level of satisfaction of clients and employees with digital technologies and bank services are considered.
About the Authors
D. S. Shumsky
Belarus State Economic University
Belarus
Belarus
Dmitriy S. Shumsky, Graduate Student at the Department of Information Technologies
Tel.: +375 33 328-26-35
220070, Minsk, Partizansky Ave., 26
O. A. Sosnovsky
Belarus State Economic University
Belarus
Belarus
Oleg A. Sosnovsky, Associate Professor at the Department of Economic Informatics
220070, Republic of Belarus, Minsk, Partizansky Ave., 26
References
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Review
For citations:
Shumsky D.S., Sosnovsky O.A. Assessment Methodology for Customer and Employee Satisfaction with Digital Technologies and Bank Services. Digital Transformation. 2024;30(3):5-13. (In Russ.) https://doi.org/10.35596/1729-7648-2024-30-3-5-13
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